Frequently Asked Questions
Q.
What type of projector will give me the best results with IWB’s?
A.
LCD Style projectors – LCD projectors have a clearer image when it comes to data.LCD projectors are less likely to lose their image in classrooms where light cannot be controlled.
Q.
At what height should the Board be?
A.
800-850mm from floor level in Primary Schools
900mm from floor level in Secondary Schools and offices.
Q.
Why is there no Sound?
A.
1. Poor USB connection or
2. Audio 3.5 not connected to audio port on computer or
3. Computer Audio is muted or
4. Projector Audio is muted
Q.
Why is there no Picture?
A.
1. VGA Cable not connected correctly to computer
2. Lap Top computers require a signal to be sent eg: Function F5
3. Projector signal not set to computer
Q.
The Board does not respond to touch?
A.
1. Promethean boards respond to pens (not touch sensitive)
2. Promethean boards – ensure power is on for board and red light on top left hand corner is on.
3. Smartboards – red light bottom right hand corner of board will indicate a poor USB connection.
Q.
Why are the speakers humming?
A.
This is often caused from an earthing issue with the current wiring of the building. This can be rectified through the implementation of a RCA Audio filter.
Q.
How Many Power Points do I need?
A.
1 x for Projector, 1 x for IWB
Q.
Will the room need blinds?
A.
Refer to Q1. LCD projectors provide a more sustainable light coverage in conditions where exterior light cannot be controlled eg; windows and skylights.
Q.
Should I get the Electrician to install power points before the Interactive Whiteboard is installed?
A.
Generally this is not a good idea. Installers may find that both projectors and IWB’s, due to installation requirement, may not be installed in their suggested position. If power has been put in prior, the points may be in the incorrect position.
Q.
What things can I do to help prepare for the installation?
A.
1.Ensure the site has a current Asbestos Report (2000 onwards). This is a legal requirement on all working sites including schools.
2. Ensure catenary wires holding posters or mobiles are removed from the work zone.
3. Ensure all valuables are not exposed to potential damage due to the installation (dust etc).
4. Work Zone – please refer to OHS.
Q.
Is there a call out fee?
A.
Most situations can be quickly rectified over the phone. If a service call out is required and it is deemed not under the original warranty of the installation, then charges will apply.
PLEASE DON'T HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS UNANSWERED.
